FAQ

Handmade in Australia,

That’s right, there is no mass production here, every piece of iole lingerie is cut, made and finished here in our little Melbourne atelier. We house an extensive collection of industrial machinery the envy of any lingerie designer. Due to the limitations of exclusive laces we use, there may only ever be a few pieces ready made in selected sizes. However our turnaround times from when you place your order will be no more than 3-5days if not less.

 

Fabrications,

You will find the basic description of all our materials in the details of each product listing. We try to find special and amazing laces that we think fit the classic and timeless look of luxury lingerie. Many of these are from France, the home of leavers and other amazing laces that are almost pieces of art in themselves.

 

Details,

We are all about the details, which is why we show you all the close up images. This is what makes iole lingerie different and sets us apart from many boutique labels with small scale production. We stand by our quality and aren't afraid to show you.

 

Sizing,

Please see our size charts here, to help you work out what’s right for you. Our sizing is aligned to more traditional sizing and measurements, and doesn’t confirm any modern vanity sizing. If you still have questions about what size is right for you, just email us.

 

Special Instructions,

Be sure to click on cart to add any special instructions you might have with your order, during the checkout process. We will contact you with any questions if this is not clear. 

 

Shipping,

See our shipping page for more details, all orders are express shipped globally and free.

Keep in mind 3-5days for producing your order plus 2-3days for express courier.

 

Stockists,

Right now iole lingerie is exclusively right here online, if you are a retailer interested in stocking something exclusively, please get in touch here.

 

Bespoke & Custom Made,

Our favourite thing is making a one off piece exclusively for you. Just drop us a line and we can work through what’s possible and the process. We will never make the same thing twice, because each piece will be made just for you. You will get access to some ideas that are just too much work to repeat and laces or materials that are from our exclusive collection and very limited.

 

Import Tax,

Due to so many different laws and requirements for different countries, we do not cover or pertain to be liable for any import duties or taxes into your delivery country. However we will happily do anything within our power to assist with this or minimize any issues, just get in touch if you have any questions or concerns.

 

Returns & Exchanges,

If for some reason you are not happy with your purchase or have a problem with sizing, please contact us straight way to work out the best solution. Please note once a garment has been worn or soiled in any manner we will not accept returns for sizing or change of mind. If there is a product fault please contact us with the issue to work out the best solution before returning the garment for exchange or refund.

 

Washing & Care,

All iole lingerie are premium luxury garments and use a lot of delicate materials and should be cared for accordingly. We strictly advise hand washing in lukewarm water with mild detergent. Wash dark colours separately. Do not iron. Do not bleach or wring. Dry flat in shade. Do not tumble dry. Do not dry clean.

If you are still not sure, ask your Mum.

 

Guarantee,

If you have read this far, it’s a pleasure to offer you the added insight that we really want to stand by our name and guarantee our products in some way. We appreciate that you are investing in premium products and we think great lingerie can be timeless and collectible. Therefore if in the lifetime of your iole lingerie garments, through normal wear and good care, you have any issues with the sewing or production quality, we will repair it free. That’s right free lifetime sewing repairs. Send us an email to advise the issue and so we can keep an eye out for your parcel, you just cover the shipping costs and we will repair any sewing for free.

 

Something else,

Have we missed something you would like to know? Send us an email and well get back to you shortly.